Frequently Asked Questions


■ Having questions regarding to the products? No need to worry! Send us the email at Email: and our expert will provide free technical support!

■ For large quantities or distributor, please contact us to get the discount price at Email:, and we will quote you ASAP.

■ Please contact us at Email:, and we reply you ASAP.


■ We will send out an email to the email address associated with payer’s Paypal account with the carrier and tracking information in it once the order is shipped. Or you can simply login to Valve316 and click “My Actions” => “My Order” and you can see tracking information are available there.

■ It generally takes about 5-7 business days to receive your order. However, it may be longer due to natural calamities like the earthquake or National holidays, etc.

■ Sorry, this option is not available for Valve316. In order to provide highest quality products and best after-sale service, registering an account is required.

■ The carrier will attempt on the next business day or give you a call and arrange a convenient time for you.

■ All orders will be shipped by DHL Express from Taichung , Taiwan within seven (7) business days of the order being placed.


■ We only accept Paypal account right now. Please note that we only ship to the address associated with the payer. You have to ensure that the address, email address, and phone number is valid on your Paypal account.

■ No need to worry! Contact us at Email:; We will check if you have paid for the order. If you paid successfully, the order will be placed for you by our team.